This privacy notice explains how Cycle Hub processes personal data for its bicycle repair workshop website and related service inquiries. It follows the data lifecycle from collection and use through disclosure, retention, and deletion.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
We may process name, email address, phone number if provided, inquiry message, and service preferences when you contact us or request bicycle servicing. We also process limited technical data such as server request metadata and browser and device information to operate and secure the website.
We receive data through the contact form, email, phone, postal correspondence, workshop drop-in interactions, and information submitted during service inquiries. Technical data is generated automatically when the website is accessed and when essential site functions are used.
Essential cookies support core website functions such as page delivery and form handling. Preference cookies remember privacy choices so the site can apply them on later visits. We do not confirm analytics or marketing cookies as active on this website.
We use only cookies or similar technologies needed for essential site operation and for remembering privacy preferences. Browser settings may be used to block or remove cookies, but doing so may affect basic site functions and preference storage.
We use personal data to respond to service inquiries, arrange bicycle intake, carry out mechanical inspection, confirm scope and quote approval, perform repair and adjustment, complete quality checks, and provide a collection and service summary. Data is also used to operate the website, maintain security, support technical delivery, and keep records needed for business administration and legal compliance.
Where we use external support for hosting, communication tools, or technical maintenance, those parties may process limited data on our instructions. We do not confirm broader sharing for advertising or analytics, and we do not state that any recipient may use the data for its own independent purposes.
We may disclose personal data to service providers that support website operation, communication handling, technical delivery, or security functions, and to authorities where disclosure is required by law. Any disclosure is limited to what is necessary for the relevant purpose and is handled under appropriate confidentiality or legal obligations where applicable.
Subject to applicable law, you may ask us to access, correct, delete, or restrict certain personal data, and you may object where processing is based on our legitimate interests or similar grounds recognized by law. If a request cannot be fully granted, we will explain the reason in a practical and lawful manner.
To protect privacy, we may need information that helps us verify the requester and locate the relevant record. Once verified, we review the request, determine whether any legal or operational limits apply, and respond through a reasonable service process.
We retain personal data for the period needed to handle the inquiry, provide the requested service, maintain business records, meet legal obligations, resolve disputes, and support website security. When the relevant purpose ends, data is deleted, anonymized, or archived only where a continuing legal or operational need remains.
If this policy is updated, the revised version will apply from the time it is posted unless a different effective date is stated. Where a change materially affects how personal data is handled, we will use a reasonable method to draw attention to the update through the website or another suitable service channel.
